Privacy Policy

Iberica LTD's Policy

This privacy policy sets out how Iberica LTD uses and protects any information that you give to Iberica LTD when you use this website.

Iberica Spanish Food is a trading name of Iberica Limited. reg. 09914782

Iberica Ltd. is committed to protecting your privacy and processing your personal data in accordance with the Data Protection Act (DPA) 1998 up to 24 May 2018 and the General Data Protection Regulation (GDPR) from 25 May 2018.

When we refer to ‘’we’’ or ‘’our’’ we are referring to Iberica Limited.

Iberica Ltd. is the data controller of the information we collect and hold about you. We want our services to be safe and enjoyable for our customers.

This policy explains how the information we collect is used and kept securely.

We have reviewed the purposes of our data processing activities and selected the most appropriate lawful basis for each activity.

Data processing activities

PROVISION OF GOODS AND SERVICES

Lawful basis

We will process your data on the basis of legitimate interests.

A Legitimate Interests Assessment (LIA) has been conducted and we have concluded it is the most appropriate basis.

Our legitimate interests are registering and maintaining you as a trading (wholesale) partner and administering your account as efficiently as possible; and as an online customer, the legitimate interests lie in processing and fulfilling your purchase order with a high level of customer service, including the option to review your experience to allow us to improve our services and offer.

DIRECT MARKETING

Lawful basis

Existing trade customers

We will process your data on the basis of legitimate interests.

Our purpose is to provide you with information about our goods, services and events, to enhance our trading relationship, offering the right to object at any time using our contact details provided below.

Potential trade customers (attending trade events)

We will process your data on the basis of legitimate interests.

Our purpose is to provide you with information about our goods, services and events of interest, offering the right to object at any time using our contact details provided below.

Online and customers attending retail events

We will only send you special offers, promotions and information of goods and events that may be of interest if you have consented to receive them.

You can choose to receive digital marketing communications, by ticking the opt-in box:

  • Through our online sign-up form when you visit our website,
  • When you create an online account.
  • During the Iberica Ltd. website checkout process.
  • When filling in a physical consent form handed out during Iberica Ltd. events.

You can withdraw your consent at any time: if you do not wish to continue to receive marketing from us, click on the ‘Unsubscribe’ link in any email communication or update your preferences by logging into your account. Alternatively, you can contact us in writing:

Iberica Ltd

Unit 25

Winterpick Business Park

Hurstpierpoint Rd

Henfield


BN5 9BJ

England

OTHER MARKETING ACTIVITIES

Lawful basis

During closed Retail events organised by Iberica Ltd. we may take photographs. These may be used for promotional activities.

GENERAL ENQUIRIES

Lawful basis

When you contact us to seek information, we will process your data on the basis of legitimate interests.

Our interest is to respond to your enquiry as efficiently as possible and to provide you with the requested information.

The information we collect about you

When you set up a user account with us, we may collect the following information about you:

  • Your name, email address, billing and delivery address, telephone numbers, payment details, IP addresses.
  • References requested from third parties for credit control purposes.

When you purchase goods from Iberica Ltd. through www.ibericaspanishfood.co.uk, we may collect the following details:

  • Your name, email address, billing and delivery address, telephone numbers, payment details, IP addresses.
  • If you set up an online account, your password will be encrypted on the secure server.

When you attend any of Iberica Ltd. events, we may:

  • Take photographs to be used for promotional activities.
  • Ask you to fill in a Health and Safety questionnaire where your name and signature are collected.

When you visit ibericaspanishfood.co.uk website, we or third party providers of advertisements may also collect information regarding your visits. This may include where you are located geographically, how you were referred to us, your browser and device type, the pages you viewed, the duration of your visit and any search terms used. This information may be collected even if you do not open an account.

Why we collect it

  • To process the necessary and appropriate data for the purposes of administering our trading relationship.
  • When you make a purchase online, to process the necessary and appropriate data to fulfil your order including delivery, payment and to deal with any subsequent queries.
  • To increase our store of marketing images which may be used to promote Iberica Spanish Food and its events.

How we may use your personal information

To deal with your requests and enquiries;

To contact you for reasons related to the provision of Iberica Ltd. goods and services;

To provide payment processing and account management;

To notify you about Iberica Ltd. offers and events;

To notify you about our sister company Iberica Ltd. offers and events;

To analyse visitor browsing and buying habits in order to continuously improve our Iberica Ltd. website and the products and services offered to our customers; please see below to our Cookies Policy.

To comply with our legal obligations;

To prevent, detect, mitigate, and investigate fraudulent or illegal activities;

For use in print and digital marketing materials;

To contact you via a third party review company about your shopping and service experience.

We will only disclose relevant data to our third-party couriers required for the purpose of fulfilling your order. Our courier may contact you with any update relating to the delivery of your goods.

We will only disclose your personal information to third party service providers if it is required to provide you with our goods and services.

We do not sell, rent or otherwise disclose your personal information to third parties for the purposes of marketing or advertising.

Protecting your information

We protect your personal information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centres, and information access authorisation controls.

By providing your personal data, you agree to this transferring, storing or processing. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.

Our commitment to Children’s privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect store or process this information knowingly.

Data retention: How long we hold your information for

We will only retain your information for as long as is necessary for the purpose or purposes for which we have collected it.

Trade customers: We will retain your data for such time as you are in trading relationship with Iberica Ltd. If you stop trading with Iberica Ltd. or your account is suspended for any other reason, your personal data may be retained on our system for a period of up to seven years.

Online customers: We will retain your data for such time as you are in trading relationship with Iberica Ltd.

At any time you may amend or delete any personal data that we hold, or request us to do so.

Customers attending Iberica Ltd. closed events:

We will store images indefinitely unless a request is made to remove them for our archives. Photographs used in print cannot be removed.

We will store any personal data to fulfil our legal obligations (e.g. accidents investigation).

At any time, you may request us to amend or delete any personal data that we hold.

If we receive your data through a competition entry, we will retain it for as long as is necessary to administer the competition.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Your rights

You have the following rights under data protection legislation:

  • To access a copy of the information comprised in your personal data;
  • To object to processing of your personal data that is likely to cause or is causing damage or distress;
  • To prevent processing for direct marketing;
  • To object to decisions being taken by automated means;
  • In certain circumstances, to have inaccurate personal data rectified, blocked, erased or destroyed;
  • To claim compensation for damages caused by a breach of data protection legislation.

Finding out what information Iberica Ltd. holds about you

If you would like access your personal data or have any questions or comments about this Privacy Policy, please contact:

Iberica Ltd

Unit 25 Winterpick Business Park

Hurstpierpoint Rd

Henfield

BN5 9BJ

England