Delivery Terms

ServiceDestinationSpeedCharge
Collection from our warehouse  Free
Next-Working-DayUK Mainland (Postcodes in England, Wales and Scotland)Next working day. Delivery slots advised by SMS.Free shipping for orders over £99 and up to 20 Kg
Next-Working-DayUK Mainland (Postcodes in England, Wales and Scotland)Next working day. Delivery slots advised by SMS.£5.99 to 20 Kg 26p thereafter
Off-Mainland CourierScottish Highlands and Offshore, Northern Ireland, Isle of Wight, Scilly Isles, Isle of Man & Channel Islands1-3 working daysFrom £15.99 up to 10 Kg
Ambient Full/Half PalletUK Mainland (Postcodes in England, Wales and Scotland)Next working day£60 per pallet (Maximum 800 Kg)
Refrigerated Full/Half PalletUK Mainland (Postcodes in England, Wales and Scotland)Next working day£90 per pallet (Maximum 600 Kg)


We use a fully trackable service. Orders placed before 1 pm will normally be shipped on the same day unless you request a different day. To avoid orders sitting in the courier’s depot over the weekend, we do not ship orders on Fridays or weekends.

Although in the large majority of cases we can achieve next-day delivery for orders placed before 1 pm, this is not a guaranteed service and deliv- ery may take slightly longer in some cases.

All deliveries are subject to the delivery terms and conditions set out below.

Your parcel will be delivered by APC Overnight and will require a signature on delivery. If you have provided a contact mobile phone number and or email address then APC Overnight will text or email you to advise you of your delivery slot where your item should arrive with you.

If the time slot for delivery does not suit then you will have the option to have it delivered to a neighbour or select an alternative delivery day or collect it from your local depot.

APC Overnight will attempt to deliver to you the next working day. If no-one is in at your registered address or if the courier cannot gain access to blocks of flats etc then they will try and make the delivery to a neighbour. If this is unsuccessful the driver should leave a card with instructions to contact APC Overnight.

Regardless of whether a card is left or not these terms and conditions still apply - we cannot be held responsible for individual driver performance. You will know from us when to expect the delivery so please take action if things do not arrive on schedule.

Once a delivery has been attempted but has been unsuccessful, APC Overnight will hold the parcel at their depot for 4 working days and await YOU to get in touch with them to arrange YOU collecting the parcel from your local depot.

If you have not contacted them and collected within the 4 day period then they will return the parcel to us. Once this has happened if you require the item to be re-delivered then you will be required to pay the original carriage fee again for re-delivery.

If you choose at this point that you no longer want the item and you would like a refund then we will refund you the cost of the item, less the original carriage fee paid to us and less the £20 return to sender fee that we will have been charged by the courier.