General terms

CONTACT

The legal representative of Iberica LTD is Oscar Blazquez, originally from Madrid, Spain and for the last few years resident of Brighton, where the main operations of the company are based. 

www.ibericaspanishfood.co.uk ("our site") is a site operated by Iberica LTD ("we", "us", "our").

Company registered in the UK: No. 09914782

Registered office and main trading address - 15 Marchants Way, Burgess Hill, RH15 8QY, England. 

VAT Reg No: GB 165 120 046 

Availability

We do not require a minimum order of purchase through our site. We offer free shipping on all UK orders over £99 (excluding shipments to the Scottish Highlands and Islands, Northern Ireland, Channel Islands and the Isle of Man).

As a rule, if your order is placed between Monday and Thursday before 3 pm, your order will be shipped on the same day and will be received the next business day.

Currently, we only distribute to the UK but we are working on expanding our services to other countries.

All products offered on www.ibericaspanishfood.co.uk are subject to availability.

All our products are subject to stock levels, so delivery time may vary. If an alternative product cannot be offered, your order may be cancelled, at your request and a full refund made for the item(s). In any case, we will always inform you.

If the delivery time offered is not to your satisfaction, you may also request cancellation of the order. 

Prices
  • The prices published on www.ibericaspanishfood.co.uk may change without notice
  • All prices displayed on our website are shown in pound sterling (£) and are inclusive of UK VAT at the current rate unless clearly stated otherwise
  • Products which are not priced are not currently available and orders placed for these products, will be cancelled without notice 

Delivery
  • Products will be shipped as soon as payment is confirmed and accepted by the bank concerned, customers will be notified by e-mail within a period of approximately 24 hours
  • In order to offer greater security, all our goods are insured
  • On delivery a signature will be required from the recipient
  • If you are unsure whether you are going to be home, another delivery address can be specified such us your work address or a neighbour's
  • Iberica LTD aims to deliver goods on time, according to the schedule available and the accessibility of the destination 

Shipping Costs
  • Free shipping for orders over £99 and up to 20kg to UK Mainland
  • For all other orders up to 20kg, there is a flat fee of £5.99 for "UK Mainland" and an additional charge for the following destinations:
    • Scottish Highlands
    • Scottish Islands
    • Isle Of Man
    • Isle Of Wight
    • Northern Ireland
    • Scilly Isles

 

Method of payment
Card payments

If paying by card, the amount charged will automatically appear in your next bank statement. Please note that your bank may charge a currency conversion fee if orders are made in another currency and from outside the UK.

In the case of rejection by your bank, the order will be canceled automatically.

PayPal

If you pay through PayPal, please note that the payment must reach our account before the goods are sent. It may take up to 3 business days for the transaction to be made from your account to our account, although this process rarely exceeds one day.

Products will be shipped as soon as payment has been confirmed and accepted by the bank concerned.

The total cost is specified at the end of the buying process (including tax and delivery costs)

For your safety, please avoid sending any bank account details if you contact us by email.

Returns and refunds

If your order does not meet your expectations, we will be more than happy to find a favourable solution for you, and we will offer you the following options;

  • An identical replacement product (subject to availability)
  • Replacement of the product, with another similar or greater value
  • When a replacement is not available a full, prompt refund will be offered

We only require you to notify us via our contact form, with a description of the problem and include any photographs of the damaged product within 24 hours of receipt. 

Cancellation
  • To cancel your order, simply complete our contact form or call us on 01273 59 02 82 during office hours.
  • If you cancel your order after the goods have been shipped to you, please notify us and do not accept receipt of the goods. On return, we will refund the order to your credit card excluding shipping costs.